I brought my Mazda CX-5 in because the air conditioning system was not cooling. Mike explained what would take place, how North County's first come first served drop off system worked, and the expected costs. After checking with a couple of other shops, I chose North County. That morning I was third in line to schedule the evaluation and left. I received a call about an hour later with the bad news that the condenser needed to be replaced, a much more significant job and consequently considerably more expensive. Regardless of this extra work, an additional 4 hours, my car was ready for pick up before they closed at 5:00 and Mike had found a less expensive source for the necessary part, saving me about 10%. I also received a texted photo mid-day showing the extent of the disassembly and a follow-up text a few days later making sure all was good with the repair. When I was doing my initial research, Mike told me the most difficult thing about moving was "finding a good barber and an honest mechanic". I certainly feel I have found the latter in North County Auto Service.