My experiences with North County Auto Service started in 1996 when I was an insurance auto appraiser. When I worked with a shop it was based on businesses who have outstanding customer service, integrity, and the ability to trust that the shop can get the job done right without a customer having problems or a "come-back". In 2003, I bought a Honda Van which had to go to dealer for warranty service. I got used to my service advisor so just stayed with them up until recently.My Honda is 14 years old, has a 150k, and still a great vehicle. But in a dealer's situation, they don't fix, they only replace. I had no symptoms or problems with it. I didn't screw the gas cap on like you are supposed to and it will cause the engine light to turn on. When I took it to the dealer to turn the light off, they told me that I needed a transmission. I took it to a reliable, local shop for thorough check out. There was nothing wrong with my transmission. I then realized I needed to change my service shops.I saw on Yelp that North County is still the great business I remembered and had them do a thorough safety check before a long trip that I will be taking soon. What I appreciate most in any repair facility is when they truly listen to you, repeat it back, and give good suggestions for what you need. Rex did all that. I have had experiences where a vehicle will just sit on a lot and you have to call them for status. Not so, with Rex and North County Auto Service. They kept me apprised the whole time my vehicle was there. It was finished when they promised it would be. When I picked up my vehicle, it had been cleaned inside and out. It felt like a new vehicle driving it and I wouldn't want to replace it because it is a great vehicle. But, it will only be a great vehicle if you have the right people maintaining it for you. I trust that North County Auto Service will be the only shop I go to from now on. It is such a relief to know you are in good hands and people who care and have consistently been this way as long as I have known them.